A user, Victor Shezy, has publicly expressed frustration with OPay Nigeria and Glo World over a failed ₦2,100 transaction. Shezy took to social media to highlight the difficulties encountered in resolving the issue, stating that OPay pointed fingers at Glo for the delay. In response, Glo World reportedly contacted Shezy, advising him to contact his bank. This exchange has led Shezy to criticize both companies for their “constant passing of blame,” which he believes directly impacts customer experience and financial trust. He emphasized the need for these service providers to “fix their systems” and demonstrate respect for their customers’ money. The incident underscores a recurring problem in the country where customers are often caught in the middle of disputes between service providers, leading to prolonged resolution times and a lack of accountability. Shezy’s experience serves as a vocal account of the systemic inefficiencies that plague digital financial transactions, leaving users feeling disempowered and their funds in limbo. The core of the issue appears to be a failure in inter-company communication or technical integration, resulting in a transaction that has failed but remains unresolved, with neither OPay nor Glo taking clear responsibility. This blame-shifting tactic is a common complaint among consumers dealing with payment gateways and telecommunication companies, suggesting a need for more robust customer service protocols and internal problem-solving mechanisms within these organizations. The incident also raises questions about the transparency and efficiency of dispute resolution processes in the Nigerian digital economy. Source: Victor Shezy
Victor Shezy: @OPay_NG says Glo is the delay. Now @GloWorld is in my DM telling me to go back to my bank. Why is it so hard to simply fix a failed ₦2,100 transaction? 🤦🏽♂️ Constant passing of blame is exactly why customers suffer in this country. Fix your systems. Respect people’s money.. #breaking
— @ooladele1gmail1 May 1, 2026
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